- ★ Why did I need to enter a code to log in to my account?
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications?
- How do I change my personal or account information? See all 12 articles
- What is VIP Preferred ACH?
- How does the Pay with Cash deposit method work?
- How do Online Banking (ACH) deposits work?
- How do Cash @ Casino Cage deposits work?
- Why is my credit card, debit card, or prepaid card deposit being declined?
- Why did I receive a cash advance charge for my credit card deposit? See all 11 articles
- How do I access my account on my iOS device?
- Why does my device need to see WiFi/GPS/GSM Networks?
- On which mobile devices will I be able to access Pennsylvania's regulated internet gaming sites?
- Is your SugarHouse Online App free?
- If I'm in Pennsylvania on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located? See all 15 articles
- I have a new Verizon router and now I can’t geolocate on my device. What can I do to resolve this?
- Will I pass geolocation with an older version of gaming software/app?
- Why is my account/number blacklisted?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- What happens if I leave Pennsylvania in the middle of a game session?
- What are WiFi access points, and how can my device find more? See all 30 articles
- What limits are available and how do I set them on my account?
- What is a self-exclusion and how can I enable it?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account? See all 7 articles
- ★ Why can't I scroll the casino/sportsbook on my Android phone?
- What browser is recommended for the best experience?
- I'm not receiving emails from SugarHouse Online?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Verizon)?
- How do I add you to my Safe Senders list (Thunderbird)? See all 12 articles