What are the guidelines for the community chat room?

SugarHouse Online Chat Guidelines

We are the only PA online gaming site to offer a casino-wide chat room because we truly want our players to have the chance to engage in a fun environment and build a friendly community. To ensure that the chat room is always friendly, fun, and appropriate, we’ve implemented the following guidelines. If you have any questions or concerns about them, please feel free to reach out to our friendly Customer Support team.

The following rules are designed to create a positive and comfortable experience for all players. Any violations can and will result in a suspension on accessing the community chat feature, at the sole discretion of the player support team.

1. Excessive use of profanity, references to drugs, or adult humor is strictly prohibited. This includes comments of a sexual nature.

2. Do not attempt to bypass or circumvent the chat filter.

3. Please show respect to fellow players as well as staff at all times.

4. Excessive or repeated pessimism, including but not limited to criticizing the website is not allowed.

5. No reference to other casinos or gambling websites, including promotion thereof, is permitted at any time.

DO: Use our chatroom to socialize and engage with your fellow players while staying respectful.

DON’T: Use discriminatory remarks of any kind. This is a sure-fire way to lose site benefits.

DO: Create a fun environment that’s fun and approachable for everybody.

DON’T: Engage in chat of an indecent or sexual nature. Even if it’s consensual, it may offend some of your other fellow chatters.

DO: Discuss your favorite hobbies, your kids, or even your favorite PlaySugarHouse.com promotions (like our Refer-a-Friend!).

DON’T: Discuss or promote any illegal activities.

DO: Discuss your progress as you work through our generous Loyalty Program and all the benefits you enjoy.

DON’T: Promote other game operators or companies. We’re working hard to build a loyal player community here at PlaySugarHouse.com.

DO: Reach out to our PA-based support staff with personalized, caring assistance for your issues.

DON’T: Criticize PlaySugarHouse.com. We take your feedback to heart and are always happy to help in LiveChat!

Keep in mind that our player support team has sole discretion here. No judge or jury. If they feel any of the guidelines of etiquette are being abused, they may temporarily restrict chat privileges (please note that this does also disable your eligibility to receive bonus bingo invitations). These restrictions can last anywhere between 24 hours and a permanent ban depending on severity and operator discretion.

Most of all, thank you for being our customer. We appreciate your loyalty and hope you appreciate that our goal is to create a positive, fun, and rewarding community for all of our players.

Live Chat Support E-mail support Phone:1 (800)634-3928 Gambling Problem? 1(800) GAMBLER

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in PA to wager. Gambling problem? Call 1-800-GAMBLER. The gaming service is brought to you by Rush Street Interactive PA, LLC ( license# 110298) licensed by PGCB, address of record 1001 N. Delaware Avenue Philadelphia, PA 19125, on behalf of SugarHouse HSP Gaming, LP d/b/a Rivers Casino Philadelphia (Internet Gaming Certificate 1356)